Privacy policy

Last Updated: 30 December 2025

This Privacy Policy explains how Crynpto (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services (the “Services”). We are committed to handling your personal data lawfully, transparently, and securely.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.

2. Information We Collect

We collect personal information necessary to operate our business, process orders, provide customer support, and comply with legal requirements.

Information You Provide Directly

When you use our Services, you may provide us with:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Account information (if you create an account)

  • Communications with our customer support team

Information Collected Automatically

When you visit our website, we may automatically collect certain information using cookies and similar technologies, including:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Referring and exit pages

  • Basic usage and performance analytics

Information from Third Parties

We may receive limited information from trusted third parties, such as:

  • Payment processors (to confirm payment status)

  • Shipping and logistics partners

  • Analytics and advertising platforms, where permitted by law

3. How We Use Your Information

We use personal information for the following purposes:

  • Processing and fulfilling orders

  • Managing payments and preventing fraud

  • Communicating order confirmations, shipping updates, and service messages

  • Providing customer support

  • Improving website functionality and user experience

  • Conducting marketing or advertising activities where legally permitted

  • Complying with legal, regulatory, and tax obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure our website functions properly

  • Improve performance and usability

  • Analyze website traffic and usage patterns

  • Support marketing activities, where permitted

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing Your Personal Information

We may share personal information only when necessary, including with:

  • Payment service providers

  • Shipping and fulfillment partners

  • Website hosting and analytics providers

  • Marketing platforms, where consent or legal basis exists

  • Legal or regulatory authorities when required by law

We do not sell your personal data and do not share sensitive personal information without a lawful basis.

6. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing their privacy policies before providing any personal information.

7. Children’s Privacy

Our Services are not intended for children. You must be at least 18 years old or the age of majority in your jurisdiction to enter into a legally binding contract. We do not knowingly collect personal data from individuals under 18.

8. Data Security and Retention

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

We retain personal information only for as long as necessary to provide our services and meet legal obligations. Order and transaction records are typically retained for 6–7 years for tax and accounting purposes. Customer support and marketing records are retained for a shorter period unless you request deletion sooner.

9. Your Data Protection Rights

Under the UK GDPR and other applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain processing activities

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at support@crynpto.com. Opting out of marketing does not affect essential service or order-related communications.

10. International Data Transfers

Your personal information may be processed or stored outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that transfers comply with applicable data protection laws.

11. Contact Information

Store Name: Crynpto
Address: 25 Kingsway Road, Leicester, LE5 5TL, United Kingdom
Email: support@crynpto.com
Phone: +447799705390

Customer service hours: Monday to Friday: 9:00am to 5:00pm (GMT)

We do our best to reply to your email within 1-2 business days