Refund policy

Last Updated: 28 November 2025

At Crynpto, we want you to feel confident when shopping with us. This Refund & Return Policy explains when returns are accepted, how refunds are processed, and what to expect if there is an issue with your order.

1. 30-Day Returns Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in original condition

  • Include all original accessories, packaging, and documentation

  • Show no signs of wear, damage, or misuse

This policy applies to all eligible products sold on our website.This policy does not affect your statutory right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

We do not charge restocking fees.

2. Return Reasons & Shipping Costs

a) Faulty, Damaged, or Incorrect Items

If your item is:

  • Defective

  • Damaged during delivery

  • Incorrect or not as described

Then:

  • Return shipping is free

  • You may choose either:

    • A full refund, or

    • A free replacement 

Please contact us within 30 days of delivery so we can assist you promptly on support@crynpto.com.

b) Change of Mind (Customer Remorse)

If you are returning an item because:

  • You ordered the wrong item

  • You no longer want the product

  • The product is incompatible

Then:

  • The customer is responsible for return shipping costs

  • Return shipping costs depend on the carrier and service you choose

3. How to Start a Return

Step 1: Contact Us

Email us at support@crynpto.com or call +447799705390 with:

  • Your order number

  • Reason for the return

Step 2: Prepare the Item

Repack the item securely using the original packaging and include all accessories and inserts.

Step 3: Send the Return

Once approved, we will provide return instructions. We may recommend a suitable carrier, but you are free to choose your own.

4. Refund Processing

Once your return is received and approved, your refund will be issued to the original payment method used at checkout. We do not offer refunds as store credit unless agreed in advance. Refunds are processed within 7 days of approval, depending on your bank or payment provider.

5. Exchanges

If you need to exchange an item for a different product, variant, or colour, please contact us at support@crynpto.com. Exchanges are handled on a case-by-case basis and subject to product availability.

6. Non-Returnable Items

Some items may not be eligible for return due to hygiene or safety reasons.
Any non-returnable items will be clearly marked on the product page before purchase.

Examples may include:

  • Sealed hygiene-sensitive products once opened

7. Contact Information

Store Name: Crynpto
Address: 25 Kingsway Road, Leicester, LE5 5TL, United Kingdom
Email: support@crynpto.com
Phone: +447799705390

Customer service hours: Monday to Friday: 9:00am to 5:00pm (GMT)

We do our best to reply to your email within 1-2 business days